What is it?
Successful organisations have a clear view of how well they are performing against their competitors or industry-standard benchmarks. Performance management is about measuring and raising actual performance or reducing expenditure (without reducing performance) for the benefit all stakeholders.
What we do
We provide a full range of performance improvement services for clients enhancing their businesses and considering improvement programmes. We help to determine exactly what is needed and what can be done most effectively within the constraints of the available resources, time and cost.
Our performance-improvement services can be used at any time during a change programme or from time to time as the need dictates in ‘health-checks’ to report on the current situation and make recommendations to enhance or improve an aspect of business operation. The following are typical service assignments, helping clients:
- To undertake investigatory and feasibility studies designed to improve performance in any specific organisational operation, generally focusing on management and operational efficiency, and financial and quality control
- In Business Process Re-Engineering, to deliver a wide range of business benefits including efficiency savings, transformation of organisation culture to one delivering value from the customer’s viewpoint, reduction of cross functional bottlenecks, improved teamworking with interdisciplinary work groups focusing on process improvement, less waste and delivery of more relevant management information
- In Benchmarking, assessing how comparable organisations, or similar business processes within otherwise dissimilar businesses, operate. We have been active within the British Quality Foundation and its quality improvement initiatives since 1991. We can advise and assist organisation seeking to benchmark their performance in accordance with any or all of the Business Excellence Model criteria
- To perform market testing to determine the feasibility, practicality and performance advantages of contracting out in-house service provision to external agencies.
The benefits to you
We bring a knowledge of your sector and the way in which comparable organisations operate to identify areas for performance improvement. In parallel we determine the impacts of change on business processes and staff involvement to ensure that improvements can be sustained over time. As a result, we recommend a solution which will work for you and for your organisation.
We can help selectively focusing on, for example, finance, human resources or technology; or we can cross functional boundaries and improve alignment, interfacing and interaction between groups.
We know what can be achieved in practical terms and make recommendations that can be applied progressively for true quantifiable and sustainable benefit.
Why PKF?
We have a team of experts in best-practice techniques with access to performance databases on typical services provision and industry-specific processes. Our methodology brings together a variety of creative problem solving techniques with the use of industry specific benchmarking within an ordered framework in order to provide a client with a reliable basis for generating solutions to seemingly intractable problems.
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